IT Support & Help Desk

The COM Wireless Network is available in all classrooms and all buildings on campus!

Login into the COM Wireless Network 

• Connect to COM Wireless while on your laptop.
• Open a web browser on your device and a welcome page will appear. Enter your COM username and password.
• Note: Do not include the @com.edu in your username
• Click the sign in button.

You are now connected!

Instructions How to Connect to COM Wireless with your Mobile Device

Guest WiFi Access

If you are not a COM employee or a COM student, use COM-Mobile to access the Wi-Fi.  (Note: Wait for the Terms of Use page to open in your browser and check the box agreeing to the Terms of Use.)

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College of the Mainland’s password management system provides a convenient means for COM students, faculty, and staff to unlock their COM account or reset their COM password (COM User accounts are used to authenticate access to WebAdvisor, Email, classroom and lab PCs, and COM’s wireless network).

Getting Started – Registering your Cell Phone and Alternate Email

1. Access ‘Account Management’ by going to: https://com.onbio-key.com/
2. Enter your username and current COM password, then click Login.
3. After entering your username and password information, click your name in the top right corner and choose Edit Profile.
4. Click the link to Change your password now.
5. ­­Enter your current password and click Continue.
6. Next you will be prompted to verify your identity by using your mobile authenticator app on your phone.  You should have set this up the first time you logged into the COM Login. Open and login to the authenticator app on your phone.
7. If you do not have a mobile authenticator app set up, then follow the steps on the Multi-factor Authentication Tab (see below.)
8. Enter the 6-digit code found in the authenticator app, click Continue.
9. You will now be prompted to enter an alternate email address. Please note that this is any email address other than your COM address (such as Gmail, Hotmail, Yahoo, etc.). After entering your alternate email, click Continue.
10. PortalGuard will send a one-time temporary password to your alternate email address. Using a different browser window (or your mobile device), open the email from PortalGuard and enter the temporary password. (Please be careful reading and entering the password.)
11. Upon receiving the message “End-User Self Service. Self-Service Action Successful”, click the link “Click here to try to continue logging in.”
12. After successfully registering your cell phone and alternative email, you will see the Account Management home page. You can log in any time and update this information as needed. (Note: cell phone number and alternative email address are displayed.)
13. Click the Log Out link.

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College of the Mainland utilizes Multi-Factor Authentication (MFA) to safeguard your account and our institution. This security measure requires two forms of identification during sign-in: something you know (your password) and something you have (typically a mobile device). In compliance with Federal and Texas State Laws, MFA is mandatory for all COM account holders to enhance the protection of personal data and the college network.

Click here for Step-by-Step Instructions

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Dynamic Forms is COM's online form management and digital signature platform.  A secure way to create, submit and sign forms.

Click here to access Dynamic Forms if you do not have a COM username.

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College of the Mainland now utilizes Skillset for professional development and employee training. This online platform provides a diverse selection of courses designed for career advancement, including certification preparation for credentials such as CISSP, CCNA, CompTIA, ITIL, Six Sigma, and PMI.

To explore the available online curriculum and request Skillset access, please open a ticket via the Helpdesk.

Review Our How-to Guides

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COM students and employees can securely manage and share with 1 TB of classroom documents with Microsoft OneDrive. This cloud-based storage provided to COM users acts as a private vault for organizing assignments, group projects, and photos. Use permission settings to control who can view or edit files. (Also access your files via Windows Phone or iPhone apps.)

OneDrive Video Training

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For a comprehensive list of policies and regulations, click here

• Acceptable Use
• Bring Your Own Device (BYOD)
• Information Security
• Information Security & Technology Disposal
• Technology Resources

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Having the right technology is essential for your coursework and professional projects. Whether you are purchasing a new laptop or looking for essential software, we’ve put together these recommendations to ensure your tech is reliable, compatible, and ready for campus life.

View Recommendations

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