Respondus Monitor and Amazon Web ServicesThursday, Nov 26, 2020
UPDATE: Services were fully restored as of 6:00 AM Thursday, November 26, 2020.
Amazon Web Services (AWS) are currently experiencing widespread slowdown and outages affecting many vendors – including Respondus Monitor services. This is NOT currently impacting Respondus tests set up WITHOUT webcam monitoring.
Students currently attempting to login and take a test using the Respondus Monitor service will be greeted with an error about the AWS outage. Students still experiencing issues once the AWS outage is resolved should start a live chat or submit a ticket for support with Respondus at https://web.respondus.com/student-help/.
Unfortunately this is well outside of our control, but Respondus is aware of the issue and working with AWS to fix the problem.
You can track updates regarding the outage at https://status.aws.amazon.com/.
Planned Power OutageThursday, Nov 05, 2020
College of the Mainland will have a planned power outage event related to construction on main campus Saturday, November 14, 2020 starting at 7:00 AM for up to 12 hours. We do not anticipate any connectivity issues with Blackboard during this time, but we cannot rule out any issues outside of our control impacting access to the learning management system, so please plan accordingly.
Blackboard Site Maintenance Nov 5thTuesday, Nov 03, 2020
Blackboard maintenance will be performed on Thursday, November 5, 2020. The site will remain online during the maintenance. If you experience any slowness when using Blackboard on November 5, please let us know by submitting a report at http://de-support.com.edu/requests
Coronavirus (COVID-19) and the COM LibraryMonday, Apr 13, 2020
COM Library is here to support you. We will be open with limited staff and face 2 face services, but all our great online resources including help from our staff is still available! Find out more on the Alternate Operating Schedule & the Library page. https://libguides.com.edu/Alternate
- Kathryn Park, MLS, Library Director
Do Not Use Internet Explorer or Edge Web BrowserMonday, Apr 13, 2020
Respondus Lockdown BrowserMonday, Apr 13, 2020
Students: Your instructor may require you to use Respondus LockDown Browser for exams or quizzes. You will need to install this browser and use it instead of Chrome or Firefox to login to Blackboard and take your test. Click the link at the top of this page to access the download page. If you are trying to access an exam and it says you need a password, that means you are not using the LockDown Browser!
When Will I Get Access To My Classes?Monday, Apr 13, 2020
Courses are not available until the official start date of the class.
You cannot log into Blackboard until you register for a class. Have you registered for the Online Learner Workshop within the past few hours? Check the Access Schedule to find out when you will get access based on when you registered.
Blackboard Mobile AppMonday, Apr 13, 2020
(Note: We recommend you take exams and quizzes using a wired ethernet connection)
Respondus LockDown Browser does not work on mobile devices.
Blank Documents Submitted For Assignments
Description: When using Microsoft Edge on Windows 10 operating system, a document that is submitted to an assignment is blank. This occurrs when the file is open in a program on the computer at the time of submission. This causes Edge browser to submit a size 0KB blank document.
Solution 1: Make sure the document is closed in Microsoft Word or other applications before submitting the file with Edge browser.
Solution 2: Use a different web browser that does not suffer from this bug, such as Chrome or Firefox.
Course Menu is Hidden
Can't navigate a course? Show the course menu!
Instructors can now perform a course copy.
Respondus Lockdown Browser and Monitor
Training videos for Respondus Lockdown Browser and Monitor are located in Blackboard. To view them, go into your Blackboard course and find Respondus Lockdown Browser under Course Tools.
Blackboard and COM email share the same login page. Once logged in, users can access Blackboard and COM email simultaneously from the same session. If you have bookmarked our Blackboard login page, please remove it and bookmark this announcements page instead.